Customer Service Representative
Vitals New Hampshire

Join Vitals today and help us to empower everyone to shop for their health care like an expert. There are no companies better positioned to do this than Vitals and we’re looking for passionate product professionals to execute on this mission.

We do this by creating an efficient health care marketplace for consumers – making them aware of the cost, quality, and availability of health care provider options. We bring together the pieces needed for consumers to become experts – actionable data, digital tools, analytics, search algorithms and cash incentives, saving them meaningful dollars in the process. We deliver these capabilities to America’s health plans, an enterprise market that we see as the best opportunity to affect the greatest amount of change in health care.

We’re looking for a Customer Service Representative/Personal Assistant whose main responsibility will be to answer incoming phone calls and conduct outbound calls for members of our SmartShopper product. In answering the calls, you will be helping members find the most cost-effective facilities to have upcoming procedures performed and to address any issues through the Call Center to the appropriate Vitals team for resolution.

In this position, you'll be responsible for:

  • Answering calls in a timely manner
  • Exploring and finding the most cost-effective care options available for customers
  • Outbound call/outreach program initiatives including: scheduling appointments on behalf of customers
  • Effectively promoting Vitals SmartShopper products and services, while influencing customer use of vitals products
  • Responding to voicemails and support emails
  • Responding to incentive inquiries in a timely manner
  • Running monthly phone reports as well as performance guarantee reports
  • Meeting or exceeding phone performance requirements

You might be a good fit if you have:

  • A high school or college diploma or general education degree (GED) or equivalent combination of education and experience
  • 3+ years customer service call center experience
  • Excellent communication skills, as well as ability to motivate, influence
  • Operational knowledge of Salesforce, Microsoft Excel, Google internet applications (including Gmail), Microsoft Outlook
  • Problem-solving ability
  • Experience developing rapport and credibility with customers

This position is F/T in our Bedford, NH office, with benefits, $40,000/annually.

Shift available: 11:30am-8pm, Monday-Thursday and 9:30am-6pm, Friday

 

Vitals is an equal opportunity employer and does not discriminate on the basis of any legally protected class, including without limitation, race, color, religion, sex, gender, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, and disability. If you need assistance or an accommodation in the hiring process we're more than happy to accommodate.